Shipping policy

SHIPPING POLICY

Last updated: October 29, 2026

This Shipping Policy covers orders placed through alunavora.shop, operated by A & L TREE SERVICE LLC.

Shipping Destinations

We currently ship eligible orders to addresses in the United States and the United Kingdom. Available destinations and any carrier restrictions are confirmed at checkout. Some remote, restricted, or unsafe-to-serve addresses may not be available.

Processing Time

After payment is authorized and the address is verified, orders are normally prepared and dispatched within 2–3 business days. Weekends and public holidays are not business days. We will contact you if an unexpected issue materially changes processing.

Estimated Delivery

After dispatch, estimated delivery is 20–45 calendar days. This is an estimate, not a guaranteed date. Customs, weather, carrier capacity, holidays, address errors, transportation disruption, and other events outside our reasonable control can extend delivery.

Shipping Charges and Taxes

Orders with a merchandise total greater than US$30 receive free standard shipping. Any charge for an order at or below US$30 is shown at checkout before payment. We do not request a separate tax or import-duty payment at delivery; where applicable, those amounts are included in the checkout total or paid by us, subject to applicable law. No unexpected delivery surcharge will be requested after checkout.

Tracking

When tracking is available, email nnieaudiaran_ta@outlook.com with your order number to request the tracking number. Carrier scans may take time to appear after dispatch.

Lost, Missing, or Damaged Shipments

If tracking stops moving, a carrier marks a package lost, or the delivery window has passed, contact nnieaudiaran_ta@outlook.com with your order number and delivery address. We will investigate with the carrier. When a package is confirmed lost, we will arrange a replacement shipment or refund at no additional cost, subject to availability and law. If tracking says delivered but you cannot find the parcel, check the delivery location, household members, building staff, neighbors, and carrier first; we will still assist with an investigation.

Address Changes

Review your address before payment and email us promptly if it needs correction. We cannot guarantee a change after dispatch. If a package is returned because an address supplied by the customer was incomplete or incorrect, we will contact you about available options. We do not add taxes or duties to a replacement caused by carrier loss or our fulfillment error.

Shipping Support

For delivery estimates, tracking, delays, or lost-package assistance, email nnieaudiaran_ta@outlook.com.